Plan Key Facts (Critical Information Summaries)

FenceChat Essential: Critical Information Summary

All prices are in Australian dollars and include GST.

The service: filtering of all email sent to your private FenceChat email address. Hostile or abusive content is removed before it reaches you, with the facts kept; you read messages in your Dashboard and by email. Includes a encrypted message archive. No text-message (SMS) filtering on this plan.
Minimum monthly charge: (A$0 during your free trial).
Maximum monthly charge: , charged automatically each month (or a year if you choose yearly billing). Essential has no usage charges.
Maximum early termination charge: none. You can cancel at any time and the plan ends at the end of the period you have paid for.
Minimum term: none on monthly billing (one month at a time). A yearly plan covers 12 months, paid up front.

Free trial: you add a card at sign-up but are not charged. The trial lasts days ( days if a partner referred you) from the first time FenceChat’s filter changes a message sent to you. Then the plan renews automatically each month (or year) until you cancel.
Usage: none to track on Essential. Your plan, renewal date and invoices are in Plan & Billing in your Dashboard.
Calls and data: FenceChat has no calls and no mobile data, and it is not an emergency service: FenceChat addresses and numbers cannot contact 000.
Customer service: support@fencechat.com, or Support in your Dashboard. We aim to reply within 3 business days, and usually much sooner.
Complaints: our Complaints page explains how to complain, our timeframes and how to escalate. If we cannot resolve your complaint, you can contact the Telecommunications Industry Ombudsman (TIO), which is free and independent: tio.com.au or 1800 062 058.
Payment help: our Payment assistance policy. Family violence: our Family violence policy.

All prices are in Australian dollars and include GST.

The service: everything in Essential, plus filtering of text messages (SMS) from up to contacts you add, through your FenceChat Australian mobile number, and a encrypted archive with spreadsheet export. Filtered texts are delivered to your Dashboard and by email. Includes SMS sends a month: an SMS send is a text FenceChat sends for you (a reply you send to a contact, or a filtered text forwarded to your own phone if you turn that on). Filtering itself is unlimited.
Minimum monthly charge: (A$0 during your free trial).
Maximum monthly charge: , charged automatically each month (or a year if you choose yearly billing), plus any SMS top-up packs you choose to buy ( for extra SMS sends each). Extra sends are never added to your bill automatically: when your allowance runs out, SMS sends stop until the next month or until you buy a pack.
Maximum early termination charge: none. You can cancel at any time and the plan ends at the end of the period you have paid for.
Minimum term: none on monthly billing (one month at a time). A yearly plan covers 12 months, paid up front.

Cost of an extra text: per SMS send when bought in a top-up pack ( for ). Unused monthly sends do not carry over.
Free trial: as for Essential; your trial includes SMS sends.
Usage: your SMS sends used this month are shown in your Dashboard.
Who you can text: replies can be sent to Australian mobile numbers. People texting your FenceChat number pay their own carrier’s normal rates.
Calls and data, customer service, complaints, payment help and family violence: as for Essential.

All prices are in Australian dollars and include GST.

The service: everything in Protected, plus a encrypted archive, a timestamped PDF export formatted for use in legal proceedings, ready to send to your lawyer, and priority FenceChat support. Includes SMS sends a month. Filtering itself is unlimited.
Minimum monthly charge: (A$0 during your free trial).
Maximum monthly charge: , charged automatically each month (or a year if you choose yearly billing), plus any SMS top-up packs you choose to buy ( for extra SMS sends each). Extra sends are never added to your bill automatically.
Maximum early termination charge: none. You can cancel at any time and the plan ends at the end of the period you have paid for.
Minimum term: none on monthly billing (one month at a time). A yearly plan covers 12 months, paid up front.

Evidence: your PDF export is complete, timestamped and clearly structured, so it is easy for your lawyer to review and use. Whether any record is accepted as evidence is always up to the court.
Cost of an extra text, usage, who you can text and free trial: as for Protected.
Calls and data, complaints, payment help and family violence: as for Essential. Customer service is priority FenceChat support.

ROHAJO Pty Ltd t/a FenceChat, ABN 94 699 691 640. These summaries do not replace our Terms of Service.