Legal
Service outages
What we do if FenceChat’s email or text filtering stops working.
Last updated: 15 October 2026
How we keep you informed
- Check Service status in your Dashboard. It shows whether email filtering, text messages and the Dashboard are working, and any problem we know about.
- If texts are not arriving, also check the mobile network outage registers linked below.
- If a major outage on a mobile network affects FenceChat text messages, we tell affected customers and keep them updated as the ACMA’s outage rules require.
Mobile network outages
Our text service runs over Australia’s mobile networks. If texts are not arriving, you can check the outage registers of the mobile network carriers: Telstra, Optus and TPG Telecom (Vodafone).
Urgent help
If an outage puts you or your children at risk, email support@fencechat.com with “URGENT” in the subject. If you are in immediate danger, call 000; FenceChat cannot contact emergency services.