FenceChat filters hostile language out of emails and texts and keeps every original. Our guides cover the situations our customers are in: hostile messages from an ex, a co-parent, a client, a neighbour or a family member. People often read them at a hard moment, so we hold them to a high standard.

Who writes them

The guides are written by the FenceChat editorial team, the people who build and run FenceChat. FenceChat was developed with input from separated parents, family lawyers and mediators, and the guides draw on what they told us about the messages people really receive and what helps.

The sources we use

• Legislation and official guidance from courts, police and government services, such as the eSafety Commissioner.
• Established support services, such as 1800RESPECT and Relationships Australia.
• Published research, for example Jennifer Freyd’s work on DARVO and Evan Stark’s work on coercive control.

Where a guide relies on a source, it links to it so you can check it yourself.

How we check and update them

• Every guide is checked against its sources before it is published. We use writing tools, including AI, to help research and draft, and nothing is published until it has been checked.
• We review guides when a law or service they mention changes, and at least once a year.
• The “Updated” date on each guide shows when it last changed.
• When a guide compares FenceChat with other products, we use each provider’s own published information and correct anything that has changed as soon as we know.

What our guides are, and are not

Our guides give general information. They are not legal advice and do not replace advice about your own situation. Laws differ between states and countries, so please speak to a lawyer before you act on anything with legal consequences.

If you are in danger, call 000 in Australia (911 in the US). For support with family or domestic violence in Australia, call 1800RESPECT on 1800 737 732.