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  • ComplaintsHow to make a complaint about FenceChat, how quickly we respond, and what you can do if you are not happy with the outcome.
  • Contact FenceChat: Support, Legal and PrivacyGet in touch with FenceChat. Send us a message, email support directly, or find the right address for legal process and privacy requests.
  • Family Violence PolicyHow FenceChat supports customers affected by domestic, family or sexual violence: safe contact, no proof needed, protecting your details, and where to get help.
  • Payment AssistanceHaving trouble paying for FenceChat? How to ask for help, what we can offer, and how quickly we will respond. Asking is free.
  • Service OutagesWhat FenceChat does if email or text filtering stops working: how we tell you, how often we update you, and how to get urgent help.
  • Why FenceChat Exists | Our StoryWhy FenceChat exists: a separated parent needed a way to keep talking to the other parent about the children without hostile messages landing in full.
  • Check a FenceChat ExportCheck if a FenceChat export is genuine and complete by uploading its check file. It runs in your browser and sends nothing to FenceChat.
  • Information RequestsHow FenceChat handles subpoenas, court orders and police requests for user records, what we will and won’t release, and how to get an authenticated copy.
  • Online SafetyHow FenceChat deals with harmful or unlawful material, how to report it to us or to the eSafety Commissioner, and what we do when we receive a report.
  • Plan Key Facts (Critical Information Summaries)The key facts for each FenceChat plan in Australia: what you get, what it costs, no lock-in contract, and how to get help.
  • Privacy PolicyHow FenceChat collects, uses and protects your personal information, and your rights wherever you are in the world.
  • Terms of ServiceThe terms that govern your use of FenceChat, in plain language: your account, plans and billing, acceptable use, how filtering works and your rights.

More from FenceChat

  • Reporting a Security ProblemHow to report a security problem with FenceChat: what to include in your report, who to contact and how we respond to security researchers.