FenceChat protects messages for people in some of the hardest situations of their lives, so we take every report seriously. FenceChat is operated by ROHAJO Pty Ltd t/a FenceChat (ABN 94 699 691 640).

How to report

Email security@fencechat.com. Please include:

• what you found and where (the page or address),
• the steps to see it for yourself,
• what you think someone could do with it,
• how to reach you if we have questions.

What we ask of you

• Use only your own account. Never try to see, change or delete anyone else’s messages or details. Our users include people trying to stay safe from someone.
• Do as little as you need to show the problem, then stop and tell us.
• No disruption. Please do not send large volumes of email or texts, run denial-of-service tests, or try to trick our staff or users.
• Give us time to fix it before telling anyone else. We aim to fix serious problems within 30 days and will keep you updated.

What you can expect from us

• A reply within 3 business days saying we have your report.
• Updates as we look into it and fix it.
• Credit for your find once it is fixed, if you would like it.
• If you have acted in good faith and followed this page, we will not take legal action against you over your research.

We are a small company and do not run a paid bug bounty at the moment.