Key points

  • The risky moment isn’t the listing, it’s when you’ve found a buyer and swap phone numbers to arrange pickup, payment or delivery.
  • A FenceChat number lets you coordinate by text without giving out your real mobile, which then stays private for good.
  • FenceChat relays texts and email, not voice calls, so it’s for message-based coordination, and you add the buyer as a contact so their texts come through.
  • Hostile or pushy messages are filtered, and the whole exchange is kept with a timestamp.

A friendly note: This guide shares general information to help you understand your options. It isn’t legal advice, and it can’t tell you what to do in your own situation. For that, a lawyer or a free legal service is the best next step, and you’ll find some in Where to get help.

Selling something secondhand is mostly fine until one moment: you’ve found a genuine buyer, and to arrange the handover you swap phone numbers. That is when your personal mobile ends up in a stranger’s phone, where it can be saved, shared, or used to find your other accounts, and where unwanted texts can keep arriving for months after the item is gone.

Keep first contact on the platform

You don’t need to give out a number to field enquiries. Facebook Marketplace, Gumtree and eBay all have their own built-in messaging, so keep the early back-and-forth there. Most timewasters and scammers never get past that stage, and your real details are never involved.

Swap a FenceChat number, not your mobile

When a buyer is genuine and you need to coordinate pickup, payment or delivery, give them a FenceChat number instead of your mobile. You add the buyer as a contact, so their texts come through to you, filtered. Because only the people you add can reach your FenceChat number, random strangers and spam can’t get through at all, and your real mobile is never exposed. This is how FenceChat’s private relay works.

Texts, not calls: FenceChat relays text messages and email, not voice calls. Arrange the sale by message. If a buyer needs to phone you, use the platform’s own calling or a number you’re happy to share.

Why this protects you afterwards

Once the item is gone, you are not left with a stranger holding your real number. And if a buyer turns pushy or abusive when you decline an offer or a sale falls through, the hostile content is filtered before you read it, the practical part still reaches you, and every message is kept with a timestamp as a record.

Good habits for selling

  • Keep initial enquiries in the platform’s own chat; don’t post any personal number publicly.
  • Share your FenceChat number only once you’ve found a real buyer and need to arrange the handover.
  • Add the buyer as a contact so their texts come through, then keep pickup and payment arrangements in writing.
  • Remember the record is automatic if a buyer becomes abusive or a sale goes wrong.

Where to get help

These services are free or low-cost. If you or someone else is in danger, call your local emergency number first.

Australia

Small business

  • business.gov.au Government guidance for small businesses, including disputes.
  • ACCC Consumer and competition law, including business rights.

Online abuse, stalking and cybercrime

Free or low-cost legal help

If you feel unsafe

  • Emergency: 000 Police, ambulance or fire, if you or someone else is in danger.
  • 1800RESPECT Free, confidential counselling for family, domestic and sexual violence, any time. 1800 737 732.

United States

Small business

Online abuse, stalking and cybercrime

Free or low-cost legal help

If you feel unsafe

United Kingdom

Small business

Online abuse, stalking and cybercrime

Free or low-cost legal help

If you feel unsafe

Frequently asked questions

Can a buyer call my FenceChat number?

No. FenceChat relays text messages and email, not voice calls. Use it to coordinate a sale by text. If you need a call, use the platform’s own calling feature or a number you choose to share.

Can a stranger text my FenceChat number out of the blue?

Only people you have added as contacts can reach your FenceChat number; unknown senders don’t get through. So you add a buyer once the conversation is genuine, and from then their texts come through to you, filtered.

Should I put my FenceChat number in the listing?

No need. Keep initial enquiries in the platform’s own messaging and share your FenceChat number only when you’ve found a real buyer and need to arrange the handover.

What if a buyer becomes abusive?

Hostile or manipulative content is filtered out before you read it, the genuine part of the message still reaches you, and every message is stored with a timestamp as a record.

Does my real number stay private?

Yes. Buyers only ever see your FenceChat number, and any replies route back through FenceChat, so your real mobile is never revealed.