Contact

Get in touch

Use the form or email us. A real person reads every message, and we reply within 3 business days, usually sooner.

Support
support@fencechat.com

The fastest way to reach us. If you have an account, email from your sign-in address so we can identify you straight away.

Send us a message

Goes to the same team as the email above.

Your own email, not your @fencechat.com address.

In danger? Call 000. Report harmful material on our Online safety page, or a security problem on our Security page.

Don’t include passwords or codes. We’ll never ask for them.

We only use this to reply to you. See our Privacy Policy.

Already a customer?

Message us from your Dashboard and we’ll know it’s you, so we can help faster.

Sign in to your Dashboard →

How we confirm it’s you

For big account changes, such as changing your plan or your sign-in email, we email you a 6-digit code. Got a code you didn’t request? Change your password and email support@fencechat.com.

User verification →

Legal process

Subpoenas, warrants and court orders go to legal@fencechat.com, not support.

How we handle information requests →

Privacy requests

To access, correct or delete your information, or make a privacy complaint: privacy@fencechat.com.

Read the Privacy Policy →

Complaints

Choose Make a complaint in the form or see our Complaints page. Not resolved? You can contact the Telecommunications Industry Ombudsman (TIO). It’s free and independent: tio.com.au or 1800 062 058.

Postal address

ROHAJO Pty Ltd t/a FenceChat
Suite 501
655 Pacific Highway
St Leonards NSW 2065
Australia

ABN 94 699 691 640